Read what patients say about their care at In Step Physical Therapy in Edmonton. Every review below was written by a patient on Google or Facebook, grouped by the reason for their visit.

AI summary

What patients say: an AI summary of our reviews

Based on 514 written reviews from 2015 to 2026, including 164 from the past 12 months.

  • Patients most often describe the team as friendly, kind and welcoming (about 1 in 3 reviews) and as professional and knowledgeable (about 3 in 10).
  • About 1 in 4 reviews describe less pain, easier movement or steady progress during care. Many mention that their physiotherapist explained their condition and gave them exercises to continue at home.
  • The front desk team comes up in more than 50 reviews, usually for being welcoming and helpful with booking and insurance paperwork.
  • The physiotherapists named most often are Giri Srinivasan, Neha Anil Saraf, Roopreet Kaur and Cyprian Orjinta. Massage therapy and acupuncture sessions are also mentioned often.
  • The most common reasons for a visit mentioned in reviews are massage therapy; neck, shoulder, hip, knee and foot injuries; car accident recovery; dry needling and acupuncture; and back pain.
Friendly, caring team 181Professional and knowledgeable 151Less pain or better movement 131Would recommend 132Helpful home exercises 56Welcoming front desk 51Takes time to explain and listen 48

This summary was written with AI from patients’ own reviews. Individual results vary.

4.9 out of 5 on Google from 889 reviewsGoogle rating checked 28 Sep 2026. The 514 written reviews below were posted by patients on Google and Facebook.

Massage therapy (40)

Reviews about massage and manual lymphatic drainage sessions.

Gia KaindoyAug 2026

I had a really great massage with Cam! I had a lot of tension in my neck and shoulders, and he really helped release it. The pressure was just right, and I could feel the difference afterward. My neck and shoulders feel so much better and more relaxed now. Thank you, Cam, for the amazing massage! Highly recommend!

Gerard OlvigaApr 2026

First off, the ladies at the front desk are a pleasant to deal with. They are very easy to communicate with and are very nice every single time I attend my sessions and even when needing to phone in for anything. This clinic is very clean and well maintained.I have been attending physio sessions with Pt. Cyprian and he is wonderful! I have been going to In-step physical since beginning of February and it’s always a pleasant feeling coming out of the therapy. Cyprian listens to how you’re feeling and explains why things are happening in your body to make you understand and be able to take care of yourself at home as well. Very Professional and understanding of your situation. Along with his colleague Laura who is also very nice and friendly.I also get my massage from this clinic with Becky and she is very delightful! If you need someone with good strong grip, Becky is your gal! I had a lower back pain on my first massage session with Becky and honestly after that first time, it relieved the pain and has been a lot better since!I definitely recommend this place! I travel all the way from Fort Saskatchewan and did not wanna switch clinic even though it’s a bit of a drive for me as I feel very comfortable and taken care of by everyone at this clinic! Very happy patient here!

Clementine RutleyApr 2026

Great massage, relaxing and very comforting experience! I definitely recommend!

solomon megersaApr 2026

Massage with Cam is very good and staff is all nice!

Abdikhadar JamacMar 2026

This place is good for massage and physiotherapy

Koi SHHHMar 2026

I highly recommend this place for physiotherapy and massage. They’re very thorough and helpful.

Neck, shoulder, hip, knee & foot (30)

Reviews about joint and limb injuries.

Maruti EdeSep 2026

I came to Instep Physio Clinic after fracturing my left foot, and I’ve been attending physiotherapy here since June 25, 2026.From my first session, I felt that I was in good hands.Roopreet Kaur, Kudrat, Laura, and the entire team have been very kind, patient, and supportive throughout my recovery. They pay attention to the small details, listen to my concerns, and make sure I’m progressing at a comfortable pace.I really appreciate the care and encouragement they’ve given me during every session. I can see good progress in my recovery, and their guidance has made a big difference.I would definitely recommend Instep Physio Clinic to anyone looking for a caring and professional physiotherapy team.Thank you, Roopreet, Kudrat, Laura, and the entire team, for all your care and support!I would also like to give a special mention to “Allelie” at the front desk. Her warm and welcoming smile, positive attitude, and friendly nature always make me feel comfortable whenever I walk into the clinic. She is always pleasant, helpful, and creates such a welcoming atmosphere for patients. Having someone like her at the front desk truly adds to the overall experience.

Tharveer SandhuApr 2026

I’ve been coming here for about 8 months now and it’s honestly been such a great experience. Everyone is always so friendly and welcoming—it just makes it easy to keep coming back.Roop really stands out. You can tell she genuinely cares about her patients and puts real thought into your treatment. She builds a plan around your goals and keeps you on track in a way that feels supportive and personal.I’ve seen a noticeable difference since starting here. I’m able to work out again and use my ankle with way less pain and discomfort, which has made a huge difference for me.Really grateful I found this place—highly recommend to anyone looking for physio that actually helps.

ElhamApr 2026

I’ve been going to this clinic for my shoulder pain, and I’ve had a great experience overall. Everyone on the team is professional and knowledgeable. A special shoutout to Roopreet. She is incredibly caring, attentive, and takes the time to make sure you’re comfortable and progressing well. Highly recommend. I hope I don’t have another injury to come back, but if I do, I’ll be back 🙂

Mark ScottJan 2026

Impressive services and they helped fix my shoulder issues in a few months. They can be a bit busy, but they try to make time for every person.

3Oct 2025

cyprian did amazing, helped me with my tore shoulder, amazing customer service

PAVAN HEBBAROct 2025

I had suffered a briachal plexus injury and had zero strength in my left shoulder. I couldn't even lift my arm. Giri was amazing and started me on a regiment to increase range of motion and my strength almost immediately. I saw a gradual improvement in my condition and after about 6 months of regular treatment, I was almost back to my original strength.This has been my go yo Physio ever since. Currently I am undergoing treatment for a knee injury and I am seeing lot of improvement.

Car accident recovery (24)

Reviews from patients recovering after a motor vehicle collision.

Lisa PoudrierSep 2026

I’ve had a wonderful experience at In Step Physical Therapy after my car accident.Neha is incredibly kind, caring, and supportive throughout my recovery. She has helped me so much and always made sure I feel comfortable and understood each step of my treatment. Thanks to her guidance and expertise, I have made great progress.I truly appreciate all of her help and would highly recommend Neha at In Step Physical Therapy to anyone in need of physical therapy.

Travis BickleSep 2026

Since I got hit by a car in July of this year, I am so happy to have met and continue to work with the very friendly and knowledgeable therapists at In Step Physio. Whether it be a massage ,acupuncture or physio , this team has you covered! I'm very happy with the care and treatment I get there as I work through my recovery!

Langa MpofuAug 2026

This is my second time visiting this clinic for an injury. The first time was for a car accident and the second was for a broken ankle.Right from the start the front desk team is very kind, whether that be over the phone or in person and fast at their jobs.Neha and her team have been amazing with guiding me and explaining what are the issues and the following steps. I always leave feeling like progress has been made with my injury and confident that I will return to full or even better strength.

Kien TranAug 2026

My friend is coming for MVC physio. Very good clinic.

Hochi MohammedJun 2026

I referred many patients for physio under Motor vehicle accident. Good place!

Mohahaji Deer2007May 2026

Cyprian is really good. I’m coming here for physio due to MVC.

Dry needling & acupuncture (20)

Reviews about needling and acupuncture sessions.

gomezwuAug 2026

Acupuncture with Albert has been very effective and I have come to enjoy our conversation.

James VargheseMay 2026

I had been dealing with persistent tennis elbow pain caused by snow shovelling and finally decided to visit InStep Physical Therapy. I am incredibly glad I did. Cyprian, Laura and Roop were fantastic throughout my recovery process that is ongoing. They utilized a comprehensive treatment plan that included dry needling, shockwave therapy, IFC, and ultrasound, which completely turned things around for me. My pain is now almost entirely gone. They also provided me with a tailored home exercise routine, which is crucial to follow consistently for long-term results. For anyone hesitating to see a physiotherapist, my advice is simple: don’t wait. Visit the professionals at InStep and recover faster. Truly great service!

Kouevi FalonneJan 2026

J’ai vraiment apprécié mes séances d’acupuncture avec Albert , mon état de santé c’est considérablement amélioré ,je suis plus que satisfaite , c’est au delà de mes attentes

tel cincoNov 2025

I had a very satisfying experience at InStep! Their acupressure service was relaxing and effective I left feeling so much better. The front desk staff were friendly Vanessa and Sheila and the owner was genuinely nice and caring. You can really tell they value their customers. Highly recommend this place for anyone looking for a great acupressure session and excellent service!

Jocelyn FragataOct 2025

I have been in this location for my acupuncture sessions and very much happy for the good service from the front reception to the acupuncturist Albert. He helps me withMy neck and back pain and now I’m feeling good.Thank you In Step Physio.

Inspire EdmCaOct 2025

Excellent Care and Professional StaffInStep Physical Therapy exceeded my expectations. The staff is friendly, knowledgeable, and truly listens. My treatment was personalized, and I saw real improvement in my pain and mobility. The clinic is clean, well-organized, and offers helpful services like massage and acupuncture. Highly recommend for anyone needing effective and caring physiotherapy.

Neurological, concussion & dizziness (17)

Reviews about stroke, MS, concussion, vertigo and other neurological rehab.

Denise HugmanSep 2026

I’ve been with InStep Physical Therapy since February 2026, and their highly skilled team has been pivotal in my rehab journey. I’m recovering from a severe neurological nerve injury, and from my first interaction, the team has been as invested in my progress as I am in myself. They equip me with the educational tools I need, apply a tailored, data-driven approach to my care, and guide me consistently as I work through this sustained recovery. I am so grateful!

Alicia FountainMar 2026

I’ve had a wonderful experience at this clinic. The team has been helping me manage MS while working on building my strength and endurance, and I’m so grateful for the care I’ve received.I work closely with Roopreet and the physical therapy assistants, and they are all incredibly kind, supportive, and knowledgeable. They genuinely care about their patients and take the time to check in about how things are going, both in and outside of the clinic.I always feel encouraged and well taken care of here, and I’m very thankful to have found such a great team. I’ll definitely continue coming here for the long term!

abdul kamtireyFeb 2026

Very good helpful by all means , thought how to bindtepphysui help me a lot I ‘m Chronic stroke patient , Befor I come to this facility I had so much problems like was not even stand up. And not able tidbit alone I unless I have 2 propblr My sites specially left sit Which isbpsrslisef Thankful illy In a one week able to sit and trbsfsre on my ownfor my trnsfsres , need no body to help me to to my bed. And get off Fro frm it, thanks millions

Steph RobergeNov 2025

Wonderful team from the moment you walk in the door to working with the therapists.My mom and I both come here for different reasons: hers is vertigo, and mine was dizziness after being ill for a while. Because I need to keep up with daily strengthening exercises, it was great that they helped set me up for success even after my sessions were completed.They're always evolving their approach, and even though I was only in for one specific issue, they concentrated on my total wellness.Parking can be tricky depending on the time of day, but there is alternative parking in the next lot over

Tina BostonMay 2025

I saw them a year ago and they helped me. I was feeling great so I stopped going. I had a bad case of whiplash, it came back twice as bad. I went back on May 12, I was really impressed how she knew that the ocular migraine's and vertigo are coming from my whiplash and should go away once the whiplash has settled down. I'm going 3 times a week and have stretches to do daily. I would highly recommend In Step Physio. Everyone I have spoken to was understanding and kind.

Heather ThomsonApr 2025

They have been really helpful in my treatment and recovery plan. I recommend them for anyone dealing with FND

Back pain & sciatica (16)

Reviews about low back pain, sciatica and spine care.

Lito SantosJun 2026

I honestly came in at my worst condition. The pain in my back was so severe that I could barely move at all. I couldn’t stand straight, sit, or walk without support. When I got home, I had to be carried by my co-worker because I was in so much pain.Even at home, it was very difficult. I couldn’t lie down properly, and even the smallest movement caused intense pain. I had to crawl just to try to get up, and with my son’s help I could slowly attempt to stand. I needed full assistance for everything, including going to the washroom. When I went to the clinic, I needed support just to be able to walk very slowly.After my first session with Giri, I was truly amazed. I was able to walk on my own without any support. From being unable to move properly to suddenly walking independently—it was a huge and immediate improvement.Cam Graber has also been doing an excellent job. With his help and guidance, my pain has significantly improved. He was very supportive, attentive, and made sure I was comfortable throughout the treatment process.I am beyond grateful for the care and treatment I received from both Giri and Cam Graber. Highly recommended. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Senait WoldemariamOct 2025

I had a very good experience at InStep Physiotherapy. Even though my back was hurting, it’s getting better now, and my knees are improving too. The staff at InStep Physiotherapy are very kind and welcoming, and they have really helped me in my recovery. I truly appreciate their care and support

GLORIAMHAug 2025

Amazing clinic! I felt very welcomed. My physiotherapist Roop listened and supported me, and I had immediate relief in my glute and lower back. Laura, the physiotherapy assistant, was warm and efficient. The clinic is clean and the staff are kind. Highly recommend!

Josephine NakafeeroMar 2025

Excellent customer service and great service delivery at In-Step Physio.I have been meeting Neha as my physiotherapist for a back injury and the results in a shortest period of time are amazing. I am steadily recovering and happy gaining my health back together.Bravo!

Karen DerksenFeb 2025

Very knowledgeable, got my back and SI joint pain down and lots of good exercises to strengthen the core.

sonia baliJan 2025

PT Neha assessed me for my lower back pain and she really found out my problem and I am getting treated for that now, she is fantastic!!

Sports, surgery & chronic pain (14)

Reviews about sports injuries, rehab after surgery and long-term pain.

PhillipSep 2026

Great experience!Started there for regular physio, but was attracted there due to the TPI golf protocol to increase my mobility and endurance for the golf season.

Kenneth IpaaAug 2026

InStep therapy has help eliminate my chronic knee pain and reduce stiffness. Excellent customer service and wonderful staff!

Dave Eric HistorilloNov 2025

I’d like to express my sincere appreciation for the excellent care I received from InStep Physio Clinic here at Edmonton during my shockwave therapy sessions. The treatment has made a noticeable difference in my Chronic Refractory Plantar Fasciitis condition, and I’m truly grateful for the support throughout the process.A special thank you to Neha, Ruth and the rest of the Physiotherapist who handle me for their professionalism, patience, and genuine care. They consistently made sure I was comfortable, explained each step clearly, and adjusted the treatment based on my progress. Their encouragement and attention to detail helped me feel confident and supported every session. I would like to extend my gratitude to their front admins Vanessa and Sheila for making me sure I have a comfortable schedule and always gives me a heads up for upcoming appointments.Thank you both for the outstanding service and dedication. I highly recommend their care to anyone seeking effective treatment and compassionate therapists.

Madeleine MolsberryOct 2025

Thanks to Alberts treatments, knowledge, and home care recommendations I have been experiencing deep relief from my chronic pain.

Randale CampbellOct 2025

I came to In Step because my fiance went there after a back injury and I was having hip issues (hip tendonitis) and I was suffering from sharp pains everytime I stood up. Neha has been amazing to work with and I have been following her lead! I'm so happy to say i feel so much better, my sharp pains have gone away. I'm still a work in progress but I'm very happy with my results so far. I can move again without worrying about any pain that i might have later, I can even work my labor job again without being in pain. It's an amazing feeling! Thanks a bunch Neha and everyone at In Step!

Hillary HarrisonAug 2025

I strained my lower back badly at the gym and was fortunate to get in to see Neha the same day to start treatment. Neha took the time to listen and determine a treatment plan for me. The first 2 weeks of treatment was mainly machine treatments (tens and ultrasound) until the pain lessened followed by a variety of passive stretching exercises to get some mobility back. When I was ready Neha started me on some light weight bearing exercises to increase my core and lower back strength. Laura, the physio assistant, was excellent im demonstrating the exercises and their progressions. Over the course of the next 3 weeks, Neha added more exercises and increased my weight load. By doing the prescribed exercises consistently, I was able to return to the gym with better core strength than I had before I injured myself. I would definitely recommend InStep for your physio needs!

Lymphatic therapy (13)

Reviews about lymphedema, lipedema and swelling care.

n pepAug 2026

I got Lymphatic massage for post op breast cancer care from Becki and it was wonderful. Becki is very knowledgeable about the lymphatic system and she helped me with post cancer care. Included a recommendation for a compression sleeve. She gave me pointers on self massage as well.She also was the person who I could talk to and be listen to when I had a cancer reoccurrance. I always felt better upon leaving.

Amy CabralAug 2026

Becky does a great lymphatic massage, which works! it reduces swelling and fluid retention. Very pleased with the results.

Lesley RevellAug 2026

Lymphatic massage from Becky has been really helpful. She takes time to ask how I'm progressing since the last massage and she has the right touch for a lymphatic massage.

Melissa Everitt-DallingerOct 2025

Roop is my physiotherapist and Prakash does my lymphatic massage. What a dream team! I was struggling with walking after hurting my knee and noticed swelling as well. Roop had me walking with confidence quickly and feeling much better while the swelling in my leg reduced quickly thanks to Prakash’s expertise. I’m incredibly thankful for such a great team.

Myrna EwingOct 2025

I find the my physiotherapist Giri is very knowledgeable, efficient, and kind.The exercises I’m given have been really helpful and I feel I’m getting stronger and more confident every day.The Physio assistants are very helpful and patient.I also go to In Step for lymphatic message since I have lymphedema in my arm.The message therapists are also very knowledgeable, and very good at what they do. Getting lymphatic messages really helps keep my lymphedema under control.All in all ,all the staff from the front reception to the Physio therapy , message therapy are great!I feel well taken care of!

Alexis LacustaOct 2025

I have been receiving MLD massages from Prakash for the past couple weeks and always feel so much better after every appointment, I look forward to each session!

Work injuries (WCB) (10)

Reviews from patients recovering from a work injury.

Ulises SavignonSep 2026

I was injured at work, and thanks to the professionals at this physiotherapy clinic, I’m finally able to return to work in just a few days.I would also like to extend my sincere thanks to the reception staff for their professionalism, kindness, and consistently positive and welcoming attitude. From the moment I arrived, I felt well taken care of and supported.I truly recommend this clinic to anyone looking for excellent physiotherapy care and a friendly, professional environment.5 stars — and then some! ⭐⭐⭐⭐⭐

Mussie TesfayAug 2026

Im doing wcb physio here. Therapist Roop is very good. Professional ladies in the front desk.

Carlene LampronJun 2026

Great team and I've gone here for MBA and now WBC work injury. They have really helped me.

Hagos AfewerkiMay 2026

I did WCB physio and it's really good. Thank you.

Steph GrantApr 2022

Wow, I simply cannot say enough about how amazing Giri and his team of professionals are! After a work place injury Giri was able to quickly diagnose issues and tailor an recovery plan for my specific needs. Throughout the process the staff at in step would evaluate and reassess to ensure I was challenged and making progress and as a result I was back to work ahead of schedule! And side note, working with Giri I will now be making changes in exercises as a direct result of knowledge gained over the process. Thank you again!!

Richa DahiyaNov 2021

I had shoulder injury, work related, I am recovered. All thanks to instep staff. Physiotherapist Kamal helped a lot, he is knowledgeable with good experience. I am satisfied with my experience there! Highly recommended!

Pelvic health (7)

Reviews about pelvic floor physiotherapy.

bezawit teferaDec 2023

I am seeing Priya for pelvic floor physio therapy and I have noticed an improvement since the First day treatment. She is very knowledgeable and takes her time to understand what I need. Front desk staff is friendly and welcoming. Would recommend anyone come here for their physiotherapy needs!

Priyaa RaviJan 2023

I loved the massage and I am getting pelvic physio Treatment here and it is amazing

Trish The DishMay 2021

Six years ago, I rolled into Instep in a wheelchair after a MVA. Over the years, I have progressed to near pre-accident level and have had numerous pain exacerbations requiring tune ups. I have had countless visits to the clinic and every member of the Instep team has contributed positively to my ongoing rehabilitation and maintenance. I feel encouraged and supported by the office managers who coordinate appointments, manage insurance submissions and documentation. The physio assistants and physiotherapists have always been professional, highly knowledgable and personable while the massage therapist has helped fine tune and relax my body. The variety of treatments offered including specialty neuromuscular rehab, yearly functional assessments and pelvic floor therapy offer ongoing possibilities for improvement in functioning. I highly recommend this clinic and it's services.

Nicho T.Jan 2021

I went to In Step for a pelvic floor problem and after the first visit, I had noticeable improvement! Pranjali is an amazing physio. As someone who works in the sports science field, she knows her stuff and her evidence based approach gave me peace of mind. I would recommend IN Step to anyone who wants to see a qualified and knowledgeable team. Not to mention the great hospitality and customer service. Thank you!

Gillian FriedrichDec 2019

I went in for pelvic floor physio and it was professional, comfortable and respectful. I have significant improvements from when I first started and am happy with the results! The physiotherapists there were so kind and friendly and helped you, even if you weren't their patient. They provided exercises for me that fit with my abilities and the types of equipment I had available to me. I would strongly recommend this location if you need pelvic floor physio!

Gordon UnderschultzFeb 2019

I recently went to Instep to get some help with sore pelvic muscles. I was assigned Pranjili as my pt to work with. Over the course of nine visits she worked diligently with me. She is an extremely competent, knowledgeable pt with a kind and understanding way of working with her patients. Using a variety of techniques she has brought me a long way on my road to recovery. Several of my health issues are remarkably better thanks to her work. Not only did she work on the muscles but she taught me proper breathing techniques and relaxation methods. She is a an amazing pt who will put in the extra time to get you back on your feet. Thank you !

Overall clinic experience (323)

Reviews about the team, the front desk and the clinic in general.

Jesska De veraSep 2026

good service, good people, very smooth process when i go to them for physiotherapy

Impetus EximiusSep 2026

Great and amicable staff

ClifSep 2026

Nice

JerrySep 2026

I had a great experience at InSTEP Physical Therapy. The staff were friendly, professional, and very helpful throughout my treatment. They took the time to understand my concerns and explained the exercises and treatment clearly. I felt comfortable during every visit and appreciated how much they cared about my recovery.

evangeline oSep 2026

Very friendly and precise. Helped me recover so much

Marc HalunSep 2026

Fabulous and polite service. Excellent physiotherapy!Giri and all the staff are very Carina and professional.

Reviews are shared as patients wrote them on Google and Facebook. Reviews that could read as a promise of results or a comparison with other providers are not shown here. Individual results vary.